Frequently Asked Questions
Everything you need to know about upgrading your living space with Leader Online.
What are your delivery timelines for large furniture items?
Standard delivery for large furniture typically takes 5-10 business days. Once your order is processed, our logistics partner will contact you to schedule a specific delivery window that suits your schedule.
Do you offer professional assembly services?
Yes, we offer white-glove assembly services for most of our furniture collections. You can select the 'Expert Assembly' option at checkout for a flat fee per item.
What is your return policy for home decor and furniture?
We offer a 30-day return policy. Items must be in their original packaging and unassembled condition. Please note that a restocking fee may apply to large furniture returns.
Are your products covered by a warranty?
All Leader Online products come with a standard 12-month manufacturer's warranty covering structural defects and craftsmanship. Extended protection plans are also available for purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible financing options through Klarna and Affirm to help you budget for your home upgrades.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.